Episode 7: How to Get an Attorney to Take Your Case (from the People Who Screen Their Calls)

In this episode of Tales from Around the Watercooler, Prinz staff describe how callers can best ensure their legal matters get to an attorney. Paralegal (and former Intake Specialist) Marcet Crockett and current Intake Specialist Grace Moore discuss the process of handling communications with potential new clients at the firm. They provide listeners with first-hand insight into the information that intake staff like to have, the sort of questions they are likely to ask, and the best ways for callers to communicate with frontline legal staff so that their questions can be properly addressed. The duo also shares anecdotes of memorable callers, both serious and humorous. This episode is a must-listen for anyone seeking services from an employment attorney, or really from any legal office.